Stand in stores, kitchens, garages, and factory aisles where your product would actually work, and listen until patterns emerge louder than personal bias. Capture exact phrases, workarounds, and missing expectations. Return with prototypes that echo their words, not your assumptions, then watch hands, faces, and timing for honest validation that spreadsheets alone cannot reveal.
Describe the job-to-be-done with gritty specificity: triggers, constraints, adjacent tools, and desired outcomes. Note seasonal rhythms, lighting, noise, and reachability that shape interactions. Distinguish casual curiosity from urgent need. Translate each observation into a testable claim, a success metric, and a draft requirement that guides design choices and trims distracting possibilities early.






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